TrustRadius Insights
Reply is a versatile software that offers a range of use cases for effective prospect outreach and sales engagement. Users can leverage …
Starting at $49 per month per user
View PricingOverview
What is Reply?
Reply is a sales engagement platform that helps to create new opportunities at scale while keeping every touchpoint personal. From finding emails on LinkedIn to booking calls right through the platform – Reply allows users to automate the process and…
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Pricing
Free
$0
Cloud
200 monthly data search credits
Business Starter
$49
Cloud
per month per user
Business Professional
$89
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://reply.io/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $49 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Reply?
Reply is a sales engagement platform that helps to create new opportunities at scale while keeping every touchpoint personal. From finding emails on LinkedIn to booking calls right through the platform – Reply allows users to automate the process and save the SDR team’s time.
Reply helps users to meet sales quota and book more meetings:
1. Email Finder to find valid email addresses in bulk on LinkedIn and Sales Navigator.
2. Multichannel Sequences with automated communication channels on one platform.
3. AI Email Assistant to generate unique, human-like email templates and optimize them for maximum conversion.
4. Email Warm-Up to build, maintain, and repair your sender reputation automatically.
5. Appointment Booking & Calendar to schedule meetings with prospects in a click.
6. Reporting dashboards with in-depth reports on sequences, calls, tasks, and team activity to track and improve performance.
7. Native CRM integrations, rich API, and Zapier to keep data in sync across the toolstack.
Reply Screenshots
Reply Integrations
Reply Competitors
Reply Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Worldwide |
| Supported Languages | English, Spanish, Portuguese, Russian |
Reply Customer Size Distribution
| Consumers | 15% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 0% |
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Reviews and Ratings
(39)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Reply is a versatile software that offers a range of use cases for effective prospect outreach and sales engagement. Users can leverage Reply to combine various communication channels like emails, SMS, LinkedIn, calls, and WhatsApp into a multichannel sequence, facilitating seamless outreach. This feature has been appreciated by users as it enables them to reach prospects through their preferred channels, increasing the chances of engagement.
The in-depth reporting features provided by Reply allow users to analyze and optimize each stage of their outreach sequences for better results. With the ability to conduct A/B testing of messages, users can refine their approach based on data-driven insights. This has proven valuable for many users who have been able to improve their open and response rates over time.
Reply's automation capabilities are highly regarded by users, particularly when it comes to follow-ups in outbound email campaigns or backlink outreach. By automating these tasks, users save significant time and effort, allowing them to focus on other critical aspects of their work. The software's support team also receives praise for their excellent assistance and quick response times, ensuring that users receive timely help whenever they encounter any issues.
Additionally, Reply excels at creating email cadences and personalized outreach campaigns. Users appreciate how the software streamlines the follow-up process based on recipient actions, enhancing efficiency and effectiveness. Whether it's requesting reviews or prospecting for new leads and customers, Reply's features enable users to automate tasks while maintaining a personalized touch in their communications.
Sales and business development departments find Reply especially useful for following up with inbound leads. The software allows them to manage and nurture leads until they become warm through automated email drip campaigns that incentivize recipient replies. Even the marketing team benefits from Reply's convenience and ease of use when occasional use is required.
With its advanced features and tools for managing sales engagement effectively, Reply stands out as one of the most popular AI-powered sales engagement platforms available. It caters to smaller companies by offering an affordable and user-friendly solution compared to other competitors in the market. The flexibility of monthly payments, as opposed to charging per seat per year, has been appreciated by users who value the option to adapt their subscription as needed. Overall, Reply serves as a valuable tool for automating follow-ups and improving prospect outreach, contributing to successful sales and business development strategies.
Native CRM Connections: Multiple users have praised Reply for its variety of native CRM connections, allowing seamless integration with other tools. This feature has been mentioned by several reviewers as a significant advantage of the software.
Efficient Marketing Automation: Reviewers have highlighted the extensive set of features Reply offers for efficient outbound and inbound marketing automation. Many users appreciate the ability to streamline their marketing processes using these functionalities.
User-Friendly Interface: Several users have expressed their appreciation for how easy it is to navigate and operate Reply without requiring advanced skills. The user-friendly interface has been commended for enabling smooth usage and reducing the learning curve associated with similar software.
Challenging Setup: Some users have found setting up Reply to be challenging, particularly for beginners. The ease of use needs to be addressed with a UX re-work in order to make the initial setup process more user-friendly.
Difficult Integration with Other Platforms: Several reviewers have mentioned that it is difficult to interrelate Reply with other platforms in a simpler and easier way. Urgent attention is needed to improve the integration with other platforms and make it more seamless for users.
Lack of Export Functionality: A common complaint among users is the inability to export results of particular campaigns in Reply. This limitation makes it difficult, especially when wanting to enter the results into a CRM system. Adding an export feature would greatly enhance usability and flexibility for users.
Users commonly recommend the following three things when using Reply:
- Integration with CRMs and a personalized feeling: Users appreciate how Reply integrates with CRMs and provides a personalized experience for both the sender and receiver. This feature makes it great for cold outreach.
- Booking a webinar for a good understanding of the platform: Users suggest booking a webinar to get a good understanding of Reply's platform. This allows them to fully grasp its capabilities and how it can benefit their sales process.
- Running a trial before fully committing: Users advise running a trial first with some data to see if Reply is a good fit for their sales process. This helps them determine if the platform meets their needs and provides an unbeatable ROI while being easy to use and offering great value for money.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
September 22, 2021
Highly composed sales engagement platform offering good value for money
We have been using Reply as a Sales Engagement Platform in our company. Ever since we began using the software it has worked as a significant and pronounced solution for automating different kinds of follow-ups, regarding outreach campaigns that include different kinds of backlink outreach campaigns and co-marketing campaigns. So far we have had a spectacular time with the software. It has been working efficiently in some of the departments of our organizations with great zeal. Also, I find the support of Reply to be very good and quick. Reply is always there in a timely manner to give out the best replies.
- This product gives me the liberty to very easily and freely navigate all things on my own, which does not require many skills to start working.
- This product gives us the leverage of creating our own tailored and personalized templates for our teams in just a matter of minutes.
- This program is so automated that it performs everything on its own from LinkedIn to email search, to even booking meetings.
- I found the onboarding process pretty great and efficient. I am really happy with the overall customer support. They are some of the nicest people I have met who are there to willingly help me at any time of need and problem.
- Their usability is also hands down very good. However, I find their user interface to be slightly less user-friendly, so there is some degree of scope in the improvement of their user intuitiveness and user-friendliness.
- Firstly, the software is not very easy to set up. Initially, it could be challenging for beginners to start.
- Secondly, with this platform, you are unable to interrelate it to any other platform in a simpler and easier way.
- Email integration is effective.
- Templates.
- Content management.
- CRM is amazing.
- The software works great without any hiccups or discrepancies.
- This product has definitely saved a lot of time and energy that we would have otherwise spent on different mass email campaigns.
- It has also helped us gain different insights on our several and multiple outbound business efforts.
- Outreach and Mailchimp
Reply is a very good and widely known platform. I find it to be a lot more sophisticated and composed. I believe this tool works great for both large and small companies, which makes it stand out. There are so many other tools that work great, but they are restricted to the type and size of certain companies. With Mailchimp the email chain automation was not up to the mark and we faced a lot of problems due to it. However, Reply has solved all those issues.
September 14, 2017
Email outreach for busy people
I'm the sole user of Reply in our organization. I use Reply to reach out to new potential users for our technology. Generally, I use Reply to automate the process of sending an introductory email to learn more about the organization we're prospecting. I send out a few hundred emails to agencies each week to learn more about the services each agency provides to determine if they're a fit for our product. Reply saves me hours each week from having to actually manually send those emails.
- Creation of the pipelines and followups.
- Onboarding process, they do a good job of walking a user through initial set up and reaching out to ensure new users are comfortable.
- A/B Testing
- Gmail integration
- Import functionality could use a little work.
- We've been able to identify and set up interviews with tons of people through using Reply.
I terms of outbound emails, I would say Reply.io is very similar to SalesLoft Cadence. I haven't used Cadence since last year, so there may be upgrades that I'm unaware of. But I prefer the interface for Reply and it's significantly cheaper. For teams smaller than 4 you can't even buy SalesLoft! SendGrid is awesome, but has no outbound capabilities. Same with HubSpot and MailChimp.
The only issue is the limitations on sending based on price.
The only issue is the limitations on sending based on price.
Score 7 out of 10
Vetted Review
Verified User
I currently do not have an internal solution for supporting my outbound email marketing needs so personally took it upon myself to purchase Reply.io. It assists me with creating email cadences, creating personalized outreach campaigns and streamlines the follow-up process by recommending certain events based on user actions.
- Easily import data from a CSV
- Allows you to insert and render images as part of the HTML code
- Cadences can be duplicated and replicated on demand
- I think overall ease of use needs to be addressed with a UX re-work.
- I would like it to be easier to import custom fields. Right now I have to select and create custom fields with too much effort - would like it to auto recognise when my spreadsheet values are not mapped to existing values. Also would be handy to be able to create the custom fields prior to the import and match them in a similar way to Autopilot.
- Visible increase in open rates
- Allowed me to personalize at scale; albeit this is fully dependent on the efficacy of my templates and the usage of the platform. This being said there is a good bank of templates to use.
I think Reply.io has the most features for the price and the ability for me to insert dynamic images was the real winner. I have found that this is usually an enterprise feature in most of the platforms I have evaluated. I also like that this is accessible to the every day person and that I don't need to spend $2-3k per person annually in advance to access the platform.
Yes
As a paying user of the platform I believe i am entitled to premium support features.
Yes
Yes - i feel that my concerns have been acknowledged.
I was having some issues with importing images in the HTML templates prior to purchase and post purchase. Prior - my sales rep George was able to go above and beyond in helping me explore the ways in which I could solve this issue and this made me want to proceed with the company. Post sale - I had to run a few experiments to get it to work and was supported by the online team to get this done!